Steven Davis: Prince2|B. Acc|Scrum Master|App Design
Project Specialist: Delivery, Process, Compliance, Finance.
A structured, searchable overview of my industry-agnostic knowledge areas, designed to help you quickly understand the breadth & depth of my experience and impact.
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Project Management
Sprint Planning
Explanation: Defining sprint goals, estimating scrum effort, prioritising backlog items, and aligning teams on deliverables for the upcoming iteration.
BAU Software: Jira, Azure DevOps
Implementation Software: Smartsheet, MS Project, Kanban
Budget Forecasting
Explanation: Predicting future financial requirements by analysing trends, project scope, and resource needs to ensure accurate cost planning.
BAU Software: Excel, Power BI
Implementation Software: Adaptive Insights, Anaplan
Budget Management
Explanation: Monitoring and controlling project expenditure to ensure alignment with approved budgets and financial constraints.
BAU Software: Excel, SAP
Implementation Software: Excel
Leadership
Explanation: Guiding teams and influencing stakeholders through Waterfall or Agile or a Hynrid methodology to nurture a collaborative environment to achieve project objectives.
BAU Software: –
Implementation Software: –
Resource Planning
Explanation: Allocating and optimising personnel (through RACI protocols), equipment, and materials to meet project timelines and workload demands.
BAU Software: MS Project, Smartsheet
Implementation Software: In House Systems
User Acceptance Testing
Explanation: Create Test Scripts, Coordinating and executing end‑user testing to validate that solutions meet business requirements before deployment.
BAU Software: SharePoint, Jira, Azure DevOps
Implementation Software: SharePoint, Jira, Azure DevOps
Quality Assurance
Explanation: Ensuring deliverables meet defined quality standards through structured testing, reviews, and continuous improvement practices.
BAU Software: Jira, Confluence
Implementation Software: TestRail, qTest
Project Reporting
Explanation: Producing clear and accurate updates on project progress, risks, issues, and performance metrics for stakeholders.
BAU Software: Smartsheet, Excel, In House Systems
Implementation Software: Smartsheet
Project Planning
Explanation: Defining and planning project scope, timelines, resources, and governance structures to establish a clear delivery roadmap.
BAU Software: MS Project, Smartsheet
Implementation Software: MS Project, Smartsheet
Process Mapping
Explanation: Process Authoring – Documenting and visualising workflows to identify inefficiencies, clarify responsibilities, and support process improvement.
BAU Software: Excel-Visio, MS PowerPoint, Miro
Implementation Software: Excel-Visio, UiPath
ISO & Other Standards
Explanation: Implementing, maintaining, and auditing management systems aligned with ISO frameworks to ensure consistent quality, compliance, and continuous improvement across organisational processes.
BAU Software: Confluence, SharePoint
Implementation Software: In House Systems
Data Migration
Explanation: Planning, extracting, transforming, and loading data between systems while ensuring accuracy, integrity, and minimal business disruption.
BAU Software: –
Implementation Software: D365 DevTools
System Integrations
Explanation: Designing and implementing connections between systems to enable seamless data flow, automation, and interoperability across platforms.
BAU Software: Postman, In House Systems
Implementation Software: –
CRM Integration
Explanation: Connecting CRM platforms with internal and external systems to streamline customer data, improve visibility, and support end‑to‑end business processes.
BAU Software: Salesforce, Dynamics 365
Implementation Software: MuleSoft, KingswaySoft
ERP Implementations
Explanation: Deploying and configuring enterprise resource planning systems to support finance, operations, supply chain, and organisational workflows.
BAU Software: SAP, Oracle ERP
Implementation Software: NetSuite, Microsoft Dynamics 365
Employee Training
Explanation: Designing, delivering, and evaluating training programs to ensure employees gain the skills and knowledge required to perform effectively.
BAU Software: LMS, SharePoint
Implementation Software: Docebo, SAP SuccessFactors
Test Planning
Explanation: Defining testing scope, objectives, resources, and schedules to ensure solutions are validated against requirements before release.
BAU Software: TestRail, Jira
Implementation Software: Zephyr, qTest
Contingency Planning
Explanation: Preparing alternative strategies and actions to minimise disruption and maintain operations when unexpected events occur.
BAU Software: Confluence, MS Project
Implementation Software: Fusion Framework, Archer
Tender & RFP Management
Explanation: Managing the end‑to‑end tender process including documentation, supplier engagement, evaluation, and contract award.
BAU Software: SharePoint, Excel
Implementation Software: Procore, Jaggaer
User Stories
Explanation: Capturing functional requirements from the user’s perspective to guide development and ensure solutions deliver business value.
BAU Software: Jira, Azure DevOps
Implementation Software: Confluence, Miro
Acceptance Criteria
Explanation: Defining clear, testable conditions that must be met for a user story or deliverable to be considered complete and accepted.
BAU Software: Jira, Confluence
Implementation Software: Azure DevOps, Miro
Business Analysis
Explanation: Identifying business needs, analysing processes, and defining requirements to ensure solutions align with organisational goals.
BAU Software: Visio, Confluence
Implementation Software: Miro, Lucidchart
Construction
Project Management
Explanation: Leading construction and fit‑out projects by building management systems, aligning workflows, coordinating teams, and ensuring delivery against scope, budget, and compliance requirements.
BAU Software: Cheops, Citrix, MS Project, MYOB, Procore, SAP, Sharepoint, SimPRO, Smartsheet
Implementation Software: Smartsheet, Primavera P6
Compliance
Explanation: Implementing ISO 9001, 45001, and 14001 management systems, conducting internal audits, and ensuring construction processes meet regulatory and certification requirements.
BAU Software: HammerTech, Rapid Global
Implementation Software: SharePoint, SAI Global
Health & Safety
Explanation: Embedding WHS and ISO 45001 safety frameworks, training staff, conducting audits, and ensuring safe site operations through structured governance and corrective actions.
BAU Software: SafetyCulture iAuditor, Rapid Induct
Implementation Software: Procore Safety, SiteDocs
Procurement
Explanation: Managing procurement processes, evaluating suppliers, and aligning purchasing decisions with project budgets, compliance requirements, and financial controls.
BAU Software: SAP Ariba, Coupa
Implementation Software: D365 Supply Chain, Oracle ERP
Contract Administration
Explanation: Overseeing contracts, variations, and obligations by implementing structured workflows, documenting changes, and ensuring commercial compliance.
BAU Software: Aconex, Procore Financials
Implementation Software: DocuSign, SharePoint
Site Operations
Explanation: Coordinating daily site activities by aligning teams, workflows, and documentation with safety, quality, and compliance requirements.
BAU Software: Aconex, SimPRO
Implementation Software: Aconex
Quality Assurance
Explanation: Building ISO‑aligned quality systems, conducting internal audits, and ensuring construction outputs meet specifications and regulatory standards.
BAU Software: iAuditor, Procore QA/QC
Implementation Software: Q-Pulse, SharePoint
Risk Management
Explanation: Leading project risk assessments, implementing mitigation plans, and ensuring risks, controls, and corrective actions are documented and monitored.
BAU Software: RiskWatch
Implementation Software: In-House systems
Scheduling
Explanation: Developing and maintaining project timelines, ensuring alignment between site operations, resources, and compliance requirements.
BAU Software: MS Project, Primavera P6
Implementation Software: Smartsheet, Asana
Stakeholder Management
Explanation: Engaging contractors, clients, and regulators by establishing clear communication channels, governance structures, and reporting frameworks.
BAU Software: Salesforce, HubSpot
Implementation Software: In-House systems, Confluence
Cost Control
Explanation: Tracking project financial performance, producing job‑level P&Ls, monitoring variations, and ensuring accurate reporting against budgets and forecasts.
BAU Software: In-House systems, SimPRO, SAP
Implementation Software: Excel
Budgeting & Estimation
Explanation: Preparing cost estimates, forecasts, and financial models to support project planning, procurement, and executive reporting.
BAU Software: In-House systems
Implementation Software: Excel
Resource Planning
Explanation: Managing labour, equipment, and material allocation by aligning resource plans with project schedules, budgets, and compliance requirements.
BAU Software: In-House systems
Implementation Software: D365 HR, SAP SuccessFactors
Vendor Management
Explanation: Managing subcontractors and suppliers by implementing structured procurement workflows, performance tracking, and compliance documentation.
BAU Software: Ariba
Implementation Software: DocuSign, SharePoint
Environmental Standards
Explanation: Implementing ISO 14001‑aligned environmental processes, conducting audits, and ensuring construction activities meet environmental compliance requirements.
BAU Software: In-House systems
Implementation Software: ISO 14001 systems
Building Codes & Regulations
Explanation: Applying statutory requirements and ensuring construction activities comply with national building codes, standards, and regulatory frameworks.
BAU Software: SAI Global
Implementation Software: Confluence, SharePoint
Change Management
Explanation: Managing scope changes, design updates, and process improvements by implementing structured change‑control workflows and communication plans.
BAU Software: Jira
Implementation Software: Prosci ADKAR
Documentation & Reporting
Explanation: Maintaining project records, compliance documentation, and audit evidence through structured document‑control systems and reporting frameworks.
BAU Software: Aconex
Implementation Software: SharePoint, Confluence
Workforce Coordination
Explanation: Coordinating trades, shifts, and labour resources by aligning workforce plans with project schedules, safety requirements, and operational needs.
BAU Software: Assignar, Deputy
Implementation Software: SimPRO, JobPac
Tools/Systems (CRM, ERP)
Explanation: Implementing and governing digital tools such as CRM and ERP systems to support modelling, project controls, and integrated construction workflows.
BAU Software: SAP, JobPac
Implementation Software: SAP, JobPac
FMCG
Inventory Management
Explanation: Overseeing FMCG inventory accuracy by implementing audit-ready controls, tracking redemption stock, and ensuring compliant handling of gift cards and promotional items.
BAU Software: ‘Whips’ CRM (FilemakerPro In-House build), Pronto
Implementation Software: Excel + Macros
Procurement
Explanation: Managing procurement workflows and budgets by implementing structured sourcing processes, supplier governance, and financial controls for FMCG promotional stock.
BAU Software: ‘Whips’ (FilemakerPro In-House build), Pronto
Implementation Software: Excel + Macros
Distribution
Explanation: Managing distribution workflows by establishing compliant processes for dispatching promotional items, tracking deliveries, and maintaining audit trails.
BAU Software: ‘Whips’ (FilemakerPro In-House build), Pronto
Implementation Software: Excel + Macros
Demand Forecasting
Explanation: Forecasting redemption volumes and promotional uptake to ensure accurate stock planning and financial provisioning for cashback liabilities.
BAU Software: ‘Whips’ (FilemakerPro In-House build), Pronto
Implementation Software: Excel + Macros
Warehouse Management
Explanation: Managing warehouse processes by implementing compliant storage, picking, and dispatch workflows for FMCG promotional stock and gift card inventory.
BAU Software: ‘Whips’ (FilemakerPro In-House build), Pronto
Implementation Software: Excel + Macros
Risk Management
Explanation: Identifying operational, financial, and compliance risks across cashback processing, inventory handling, and CRM workflows, and implementing corrective actions.
BAU Software: ‘Whips’ (FilemakerPro In-House build), Pronto
Implementation Software: Excel + Macros
Product Development
Explanation: Supporting promotional product development by aligning financial tracking, redemption workflows, and CRM processes with campaign requirements.
BAU Software: ‘Whips’ (FilemakerPro In-House build), Pronto
Implementation Software: Excel + Macros
Process Improvement
Explanation: Improving cashback and redemption workflows by designing structured processes, implementing corrective actions, and embedding continuous‑improvement practices.
BAU Software: ‘Whips’ (FilemakerPro In-House build), Pronto
Implementation Software: Excel + Macros
Analytics
Explanation: Analysing cashback performance, redemption trends, and financial data to support reporting, forecasting, and management decision‑making.
BAU Software: ‘Whips’ (FilemakerPro In-House build), Pronto
Implementation Software: Excel + Macros
Systems & Tools
Explanation: Managing FMCG systems and integrations, including the design and development of an in‑house CRM for financial budget tracking, customer communication, and accounting workflows.
BAU Software: ‘Whips’ (FilemakerPro In-House build), Pronto
Implementation Software: Excel + Macros
Hospitality
Revenue Management
Explanation: Supporting revenue optimisation by analysing pricing, occupancy trends, and financial performance to ensure accurate forecasting and reporting.
BAU Software: IDeaS Revenue Solutions
Implementation Software: IDeaS RMS
Compliance
Explanation: Implementing compliance frameworks, conducting internal audits, and ensuring hospitality operations meet regulatory, safety, and documentation standards.
BAU Software: SAI Global
Implementation Software: SharePoint
Workforce Management
Explanation: Overseeing roster planning, labour allocation, and cost controls to ensure staffing levels align with operational and financial requirements.
BAU Software: Kronos
Implementation Software: Kronos
Risk Management
Explanation: Identifying operational and safety risks, implementing mitigation plans, and ensuring risk controls are documented and monitored for compliance.
BAU Software: RiskWatch
Implementation Software: Power BI
Procurement
Explanation: Managing procurement processes, supplier performance, and cost controls to ensure accurate financial tracking and operational efficiency.
BAU Software: BirchStreet
Implementation Software: SAP MM
Financial Management
Explanation: Managing budgets, revenue streams, reconciliations, and financial reporting, including cash handling and safe‑management processes.
BAU Software: SAP ERP / SAP HCM
Implementation Software: SAP ERP / SAP HCM
Training & Development
Explanation: Delivering training programs to embed service standards, compliance requirements, and operational processes across hospitality teams.
BAU Software: LMS platforms
Implementation Software: SAP SuccessFactors
Systems & Tools
Explanation: Managing hospitality systems, integrations, and workflows to ensure accurate operational data and efficient front‑ and back‑of‑house processes.
BAU Software: Opera PMS
Implementation Software: RMS Cloud
Change Management
Explanation: Leading system and operational changes by implementing structured change‑control, communication, and training processes across hospitality teams.
BAU Software: ServiceNow Change
Implementation Software: Prosci ADKAR
Analytics
Explanation: Analysing occupancy, revenue, and operational data to support forecasting, performance reporting, and continuous improvement.
BAU Software: Power BI
Implementation Software: Tableau
End-to-End Hospitality Operations
Explanation: Supporting the full hospitality operations lifecycle by aligning financial processes, systems, and reporting with service delivery and compliance requirements.
BAU Software: Opera PMS
Implementation Software: Opera PMS
Manufacturing
Production Processes
Explanation: Coordinating end‑to‑end manufacturing workflows by establishing process controls, documenting procedures, and ensuring alignment with ISO‑driven management systems.
BAU Software: MS Project, Sharepoint, Smartsheet
Implementation Software: SCADA
Quality Control
Explanation: Leading the development and implementation of quality management processes, ensuring evidence‑based compliance with ISO 9001 and supporting audit readiness.
BAU Software: Q‑Pulse
Implementation Software: TrackWise
Lean / Six Sigma
Explanation: Driving efficiency and waste‑reduction initiatives by facilitating continuous‑improvement workshops, root‑cause analysis, and corrective‑action planning.
BAU Software: In-House Systems
Implementation Software: Excel + Macros
Machinery & Equipment
Explanation: Overseeing maintenance planning and equipment‑related compliance activities, ensuring documentation, safety checks, and audit evidence meet ISO and NHAS requirements.
BAU Software: In-House Systems
Implementation Software: SAP PM
Safety Standards
Explanation: Implementing and maintaining ISO 45001‑aligned safety systems, training staff on responsibilities, and coordinating internal audits to verify safe working practices.
BAU Software: iAuditor
Implementation Software: In House Systems
Supply Chain
Explanation: Supporting supply‑chain governance by documenting processes, assessing supplier compliance, and ensuring materials handling aligns with ISO and environmental standards.
BAU Software: SAP
Implementation Software: D365 SCM
Maintenance
Explanation: Coordinating preventative and corrective maintenance processes, ensuring records, schedules, and evidence meet audit and certification requirements.
BAU Software: CMMS
Implementation Software: Maximo
Automation
Explanation: Supporting the automation of integrated systems by ensuring procedures, risk assessments, and compliance documentation are updated and embedded into the management system.
BAU Software: PLC tools
Implementation Software: Ignition
Inventory
Explanation: Overseeing inventory‑related process controls, ensuring traceability, documentation accuracy, and compliance with ISO 9001 and NHAS requirements.
BAU Software: SAP MM
Implementation Software: D365 SCM
Compliance
Explanation: Leading ISO 9001, 45001, 14001, and NHAS compliance initiatives by building management systems, conducting internal audits, and preparing teams for external certification.
BAU Software: QMS
Implementation Software: SAI Global
Process Improvement
Explanation: Facilitating continuous‑improvement activities by analysing audit findings, implementing corrective actions, and refining processes for long‑term operational efficiency.
BAU Software: Minitab
Implementation Software: Power BI
Workforce Planning
Explanation: Coordinating workforce planning processes, ensuring competency records, training evidence, and role responsibilities meet certification and audit requirements.
BAU Software: Kronos
Implementation Software: SAP SuccessFactors
Scheduling
Explanation: Managing production‑schedule governance by aligning timelines, capacity, and resource planning with documented processes and compliance standards.
BAU Software: SAP PP
Implementation Software: D365
Vendor Management
Explanation: Ensuring supplier compliance by maintaining documentation, conducting assessments, and aligning procurement activities with ISO and environmental requirements.
BAU Software: Ariba
Implementation Software: Coupa
Cost Control
Explanation: Supporting cost‑control initiatives by analysing process inefficiencies, implementing corrective actions, and ensuring financial controls align with operational standards.
BAU Software: Excel, SAP, MYOB, D365 F&O
Implementation Software: Custom P&Ls in Excel
Materials Management
Explanation: Overseeing materials‑handling processes to ensure traceability, documentation accuracy, and compliance with ISO 9001 and environmental requirements.
BAU Software: SAP MM
Implementation Software: D365 SCM
Documentation
Explanation: Building and maintaining ISO‑aligned management systems, ensuring controlled documentation, versioning, and audit‑ready evidence across all departments.
BAU Software: SharePoint
Implementation Software: Confluence
Environmental Standards
Explanation: Implementing ISO 14001‑aligned environmental processes, coordinating audits, and ensuring staff follow documented environmental responsibilities.
BAU Software: EnviroSuite
Implementation Software: ISO 14001 systems
ERP Systems
Explanation: Supporting ERP‑related process governance by aligning workflows, documentation, and integrated systems to ensure reporting meets ISO and operational requirements.
BAU Software: SAP
Implementation Software: D365
Risk Management
Explanation: Leading operational risk assessments, implementing mitigation plans, and ensuring risks, controls, and corrective actions are documented for audit compliance.
BAU Software: RiskWatch
Implementation Software: Power BI
Oil & Gas
Procurement
Explanation: Managing monthly cash‑call budgets and implementing financial controls for sourcing equipment, materials, and services required for downstream operations.
BAU Software: SAP PM
Implementation Software: SAP MM
Compliance
Explanation: Ensuring downstream operations meet industry, environmental, and financial‑reporting regulations through structured audits and documentation controls.
BAU Software: SAI Global
Implementation Software: SAP EH&S
Process Control
Explanation: Supporting automated control systems by aligning operational data with financial reporting, cost tracking, and downstream performance analysis.
BAU Software: SCADA
Implementation Software: Honeywell Experion
Supply Chain
Explanation: Managing financial oversight of material and equipment supply flows, ensuring accurate cost allocation, compliance, and reporting for downstream operations.
BAU Software: SAP MM
Implementation Software: Ariba (SAP Ariba)
Documentation
Explanation: Managing controlled documents, financial records, and audit evidence to support compliance, taxation, hedging, and downstream reporting requirements.
BAU Software: SharePoint
Implementation Software: Confluence
Change Management
Explanation: Leading operational and financial system changes by implementing structured change‑control, communication, and training processes across downstream teams.
BAU Software: ServiceNow Change
Implementation Software: Prosci ADKAR
Data Analytics
Explanation: Analysing operational, financial, and production data to support cash‑call forecasting, FX/hedging reporting, and downstream performance insights.
BAU Software: Power BI
Implementation Software: Excel + Macros
Systems & Tools
Explanation: Managing financial and operational system integrations to ensure accurate reporting, cost tracking, and compliance across downstream gas storage and pipeline operations.
BAU Software: SAP ERP (ECC 6.0)
Implementation Software: SAP ERP (ECC 6.0)
Pharma
Regulations
Explanation: Leading regulatory‑compliance and improvement initiatives by building management systems, aligning processes and requirements with Medicines Australia, TGA, FDA, EMA, and global frameworks, and ensuring audit‑ready evidence across the organisation.
BAU Software: Ariba, D365, Salesforce Lightning, SAP, Salesforce Marketing Cloud, Sharepoint, Smartsheet, Veeva
Implementation Software: Jira, MS Project, Smartsheet
Code of Conduct
Explanation: Implementing and auditing compliance with Medicines Australia’s HCP Transfer of Value Code, ensuring processes, reporting, and staff responsibilities meet ethical and regulatory requirements and expectations.
BAU Software: Ariba, Veeva, ComplianceWire
Implementation Software: Internal LMS systems
Data Security
Explanation: Coordinating data‑security governance by aligning systems, processes, and vendor solutions to protect sensitive clinical and patient information in accordance with regulatory requirements.
BAU Software: Veeva Vault
Implementation Software: Microsoft Sentinel
Quality Assurance
Explanation: Overseeing quality‑system development and improvement, internal audits, and corrective‑action processes to maintain continuous compliance and readiness for external inspections.
BAU Software: TrackWise
Implementation Software: Confluence, D365 DevTools
Documentation Control
Explanation: Managing controlled documentation, RFPs, SOPs, Policy, Procedures, Processes, and versioning workflows to ensure traceability, compliance, and alignment with regulatory and audit requirements.
BAU Software: MasterControl
Implementation Software: SharePoint
Risk Management
Explanation: Leading operational and regulatory risk assessments, implementing mitigation plans, and ensuring risks, controls, and corrective actions are documented and monitored through RAID logs.
BAU Software: RiskWatch
Implementation Software: Power BI
Supply Chain
Explanation: Managing the implementation of D365 to support MedTech supply‑chain operations, ensuring alignment between physical logistics, financial controls, and regulatory compliance.
BAU Software: SAP
Implementation Software: D365 Supply Chain, D365 DevTools
Audits
Explanation: Planning and conducting internal audits, identifying process gaps and areas for improvement, gathering evidence of compliance, and preparing teams for external regulatory and code‑of‑conduct audits.
BAU Software: Q‑Pulse
Implementation Software: SharePoint, D365 DevTools
Compliance Training
Explanation: Delivering and coordinating mandatory training on redesigned processes, regulatory obligations, and Medicines Australia Code of Conduct requirements.
BAU Software: ComplianceWire
Implementation Software: LMS platforms
SOP Development
Explanation: Leading the creation, revision, and governance of SOPs to ensure processes are compliant, auditable, and aligned with regulatory and operational needs.
BAU Software: Veeva Vault
Implementation Software: Confluence
Regulatory Submissions
Explanation: Coordinating the preparation, review, and submission of regulatory and audit documentation by aligning integrated cross‑functional inputs and ensuring accuracy and compliance.
BAU Software: Veeva RIM
Implementation Software: MS Excel
Ethics & Governance
Explanation: Embedding ethical standards across clinical and commercial operations by aligning processes, training, and documentation with governance frameworks.
BAU Software: ComplianceWire
Implementation Software: SharePoint
Quality Systems
Explanation: Building and maintaining QMS frameworks by integrating IT systems, documentation, requirements and processes to support continuous compliance and audit readiness.
BAU Software: Ariba, Confluence, D365, SAP, Salesforce, Salesforce Marketing Cloud, Sharepoint
Implementation Software: QMS platforms
Product Lifecycle
Explanation: Supporting product‑lifecycle governance by aligning processes, documentation, and systems from development through commercialisation to ensure compliance and traceability.
BAU Software: Ariba, D365, SAP, Salesforce, Salesforce Marketing Cloud, Sharepoint
Implementation Software: Confluence, Sharepoint
Property Management
Property Operations
Explanation: Overseeing day‑to‑day building operations by implementing structured processes, coordinating stakeholders, and ensuring compliance with financial, safety, and operational standards.
BAU Software: MRI, SAP
Implementation Software: PropertyMe
Leasing
Explanation: Managing lease workflows, renewals, and financial obligations by ensuring accurate documentation, compliance, and alignment with accounting and operational processes.
BAU Software: MRI
Implementation Software: PropertyMe
Tenant Management
Explanation: Managing tenant relationships, service requests, and communication workflows while ensuring issues are tracked, resolved, and financially accounted for.
BAU Software: PropertyMe
Implementation Software: Salesforce
Compliance
Explanation: Implementing compliance frameworks, conducting internal audits, and ensuring building operations meet regulatory, safety, and documentation requirements.
BAU Software: SAI Global
Implementation Software: SharePoint
Financial Management
Explanation: Managing property budgets, rent ledgers, accruals, and financial reporting by implementing structured accounting processes and monthly performance tracking.
BAU Software: MYOB
Implementation Software: SAP
Customer Service
Explanation: Managing tenant enquiries and service workflows, ensuring timely responses, accurate records, and alignment with operational and financial processes.
BAU Software: Zendesk
Implementation Software: Salesforce
Rent Management
Explanation: Overseeing rent collection, arrears management, and financial reconciliation to ensure accurate reporting and compliance with lease obligations.
BAU Software: PropertyMe
Implementation Software: MRI
Systems & Tools
Explanation: Managing property‑management systems, integrations, and workflows to ensure accurate financial data, operational efficiency, and compliance alignment.
BAU Software: MRI
Implementation Software: PropertyMe
SaaS
Artificial Intelligence (AI)
Explanation: Applying AI and machine learning techniques to automate processes, enhance decision‑making, and improve operational efficiency through data‑driven insights and intelligent systems.
BAU Software: JavaScript
Implementation Software: HTML, JavaScript, CoPilot, ChatGPT, Claude, Venice, Code Pen
Server Configuration
Explanation: Designing, coding, configuring, and maintaining VPS environments by implementing secure hosting architectures, managing web services, optimising performance, and ensuring reliable deployment workflows.
BAU Software: CloudPanel, cPanel, Webuzo, WordPress, PHP, MySQL, NGINX, Apache
Implementation Software: CloudPanel Automation Tools, SSL/TLS Managers, Backup & Restore Systems
Product Management
Explanation: Leading product‑delivery initiatives by aligning roadmaps, requirements, and workflows with business requirements, ensuring features, systems, and processes support compliance, scalability, and customer value.
BAU Software: Ariba, Azure Dev Ops, Burgewood, ChatGPT, Cheops, Citrix, Claude, Cloud Panel, Copilot, Cpanel, CSS, D365 BC, D365 CE, D365 F&O, FileMaker, HTML, HubSpot, JavaScript, Jira, Kofax, MS Project, MYOB, PHP, Sage, SAP, Salesforce Lightning, Salesforce Marketing Cloud, Sharepoint, SimPRO, Smartsheet, Sun, Trello, Venice, Veeva, Verizon, Webuzo, WordPress
Implementation Software: Aha!, Productboard
Cloud Platforms
Explanation: Overseeing cloud‑platform governance by ensuring infrastructure, scalability, and performance align with solution design, coding, compliance requirements, and operational needs.
BAU Software: AWS, Azure, GCP
Implementation Software: Terraform, CloudFormation
Software Application Development
Explanation: Coordinating the design, code, development, testing, and deployment of integrated Mobile and Web SaaS applications and APIs through structured project delivery frameworks.
BAU Software: GitHub
Implementation Software: Jira, Azure DevOps, Smartsheet, Visio
Customer Success
Explanation: Supporting customer adoption and retention by implementing onboarding processes, training programs, and continuous‑improvement workflows.
BAU Software: Gainsight, Zendesk
Implementation Software: Salesforce Service Cloud
DevOps
Explanation: Coordinating CI/CD pipelines, deployment processes, and environment governance to ensure reliable, compliant, and scalable software releases.
BAU Software: Bash / Shell Scripts
Implementation Software: NGINX / Apache, custom deployment scripts
Security
Explanation: Ensuring application and infrastructure security by aligning systems, processes, and vendor tools with regulatory and certification requirements.
BAU Software: Microsoft Sentinel
Implementation Software: Microsoft Sentinel
Data Analytics
Explanation: Using product and customer data to drive insights, improve processes, and support decision‑making across the organisation.
BAU Software: Custom PHP plugins
Implementation Software: AI LLMs
Integrations
Explanation: Managing integration projects by coding and aligning SaaS platforms with external systems, ensuring data flow, compliance, and operational efficiency.
BAU Software: Custom APIs, PHP Plugins
Implementation Software: Custom APIs, PHP Plugins
Testing
Explanation: Overseeing manual and automated testing cycles to validate functionality, compliance, and readiness for deployment.
BAU Software: Postman
Implementation Software: Custom SharePoint apps – for managing test cases, documentation, and stakeholder communication.
UX/UI
Explanation: Coordinating user‑experience improvements by aligning design workflows and code with customer needs, product goals, and accessibility standards.
BAU Software: Custom CSS/HTML tweaks
Implementation Software: CodePen
API Management
Explanation: Overseeing API governance, ensuring secure, scalable, and well‑documented integrations across platforms.
BAU Software: Custom scripts / PHP plugins
Implementation Software: Postman
Sales Engineering
Explanation: Supporting sales teams by translating technical capabilities into customer value and aligning solutions with business requirements.
BAU Software: Salesforce CRM
Implementation Software: HubSpot
Marketing Automation
Explanation: Implementing automated customer journeys and campaign workflows to support engagement, compliance, and reporting.
BAU Software: HubSpot CRM, Custom apps
Implementation Software: Salesforce Marketing Cloud
Compliance
Explanation: Ensuring SaaS platforms and processes meet regulatory, audit, certification, and security‑framework requirements such as ISO 27001.
BAU Software: In-House Systems
Implementation Software: ISO 27001 frameworks
Release Management
Explanation: Coordinating software releases by managing environments, approvals, testing cycles, and deployment governance.
BAU Software: Jira
Implementation Software: Azure DevOps
Billing & Subscription Management
Explanation: Overseeing recurring billing processes, subscription lifecycles, and financial workflows to ensure accuracy and compliance.
BAU Software: Stripe, Custom (PAYID) plugin
Implementation Software: Custom apps
Operations
Explanation: Managing daily SaaS operational processes, ensuring workflows, systems, and teams operate efficiently and in alignment with business goals and requirements.
BAU Software: D365, Salesforce, HubSpot, Smartsheet
Implementation Software: MS Project, Smartsheet
Change Management
Explanation: Leading organisational and customer change initiatives by implementing structured change‑control processes, communication plans, and training programs.
BAU Software: Custom SharePoint LMS incl Power Automate
Implementation Software: Prosci ADKAR, Jira, Azure DevOps
Data Pipelines
Explanation: Coordinating the design and maintenance of data ingestion and transformation pipelines to support analytics, reporting, and compliance.
BAU Software: Custom ETL scripts
Implementation Software: D365 Dev Tools
Supply Chain
Demand Planning
Explanation: Leading demand‑planning processes by implementing structured forecasting, compliance controls, and audit‑ready documentation to support ISO‑aligned supply chain operations.
BAU Software: D365 BC, D365 CE, D365 F&O, MS Project, SAP, Salesforce Lightning, Sharepoint, Smartsheet
Implementation Software: D365 Supply Chain
Inventory Management
Explanation: Managing inventory processes by establishing compliant workflows, conducting internal audits, and ensuring stock accuracy through continuous improvement and corrective actions.
BAU Software: D365 BC, D365 CE, D365 F&O, MS Project, SimPRO, Sage Intacct, SAP, SAP MM, Salesforce Lightning, Sharepoint, Smartsheet
Implementation Software: D365 SCM
Procurement
Explanation: Overseeing procurement processes by implementing compliant sourcing workflows, supplier governance, and audit‑ready documentation aligned with ISO standards.
BAU Software: D365 CE, D365 F&O, SimPRO, Sage Intacct, SAP, Salesforce Lightning
Implementation Software: D365 Procurement
Logistics
Explanation: Managing inbound and outbound logistics by establishing compliant transport workflows, safety controls, and continuous‑improvement processes.
BAU Software: Burgewood, Verizon, SAP TM
Implementation Software: Oracle TMS
Warehouse Operations
Explanation: Overseeing warehouse processes by implementing ISO‑aligned procedures, safety controls, and audit‑ready documentation to support compliant operations.
BAU Software: Manhattan WMS
Implementation Software: D365 WMS
Supply Chain Analytics
Explanation: Analysing supply chain performance, compliance data, and operational KPIs to support reporting, forecasting, and continuous improvement.
BAU Software: Power BI
Implementation Software: Tableau
Risk Management
Explanation: Identifying operational and compliance risks, implementing mitigation plans, and ensuring risk controls are documented and monitored for ISO and NHVAS alignment.
BAU Software: RiskWatch
Implementation Software: Power BI
Process Improvement
Explanation: Leading continuous‑improvement initiatives by analysing processes, implementing corrective actions, and aligning workflows with ISO and safety standards.
BAU Software: Minitab
Implementation Software: Lean Six Sigma tools
Production Planning
Explanation: Aligning production schedules with demand, capacity, and compliance requirements through structured planning and audit‑ready documentation.
BAU Software: SAP PP
Implementation Software: D365 Production
Vendor Management
Explanation: Managing supplier performance by implementing governance frameworks, compliance checks, and continuous‑improvement processes.
BAU Software: Ariba
Implementation Software: Coupa
Transport Planning
Explanation: Optimising transport routes and schedules by implementing compliant workflows, safety controls, and audit‑ready processes.
BAU Software: SAP TM
Implementation Software: Oracle TMS
Forecasting
Explanation: Forecasting demand and supply requirements by analysing historical data, compliance trends, and operational performance.
BAU Software: SAP APO
Implementation Software: Power BI
Distribution
Explanation: Managing distribution networks by implementing compliant delivery processes, safety controls, and continuous‑improvement initiatives.
BAU Software: Manhattan WMS
Implementation Software: D365 WMS
Compliance
Explanation: Implementing ISO‑aligned compliance frameworks, conducting internal audits, and ensuring supply chain processes meet regulatory and safety requirements.
BAU Software: SAI Global
Implementation Software: SharePoint
Operational Planning
Explanation: Coordinating operational plans by aligning capacity, compliance requirements, and continuous‑improvement initiatives across the supply chain.
BAU Software: SAP
Implementation Software: D365
Stock Control
Explanation: Managing stock accuracy through cycle counts, compliance checks, and corrective actions aligned with ISO and audit requirements.
BAU Software: SAP MM
Implementation Software: D365 SCM
End-to-End Supply Chain
Explanation: Managing the full supply chain lifecycle by implementing compliant processes, safety controls, and continuous‑improvement frameworks across all functions.
BAU Software: SAP
Implementation Software: Oracle SCM
Reporting
Explanation: Producing operational and strategic reports by analysing performance, compliance findings, and audit outcomes to support decision‑making.
BAU Software: Power BI
Implementation Software: Excel + Macros + In-House Reporting Systems
Change Management
Explanation: Leading supply chain transformation initiatives by implementing structured change‑control, communication, and training programs.
BAU Software: ServiceNow
Implementation Software: Prosci ADKAR
Systems & Tools
Explanation: Managing supply chain systems and integrations to ensure accurate data, compliant workflows, and alignment with operational and audit requirements.
BAU Software: SAP
Implementation Software: D365
Telecomms
Network Architecture
Explanation: Provided project leadership and coordination for integrated network architecture workstreams, ensuring technical teams delivered end‑to‑end network designs aligned with project scope, timelines, and stakeholder requirements.
BAU Software: HP OpenView, CiscoWorks 2000, Nortel Optivity
Implementation Software: Visio 5, AutoCAD R14, Lucent NavisCore, Nortel Site Manager, FileMaker
LAN/WAN
Explanation: Coordinating technical engineers across the country to manage their networks’ termination points into the C&W carrier environments.
BAU Software: Cisco IOS (CatOS), 3Com Transcend, HP OpenView NNM
Implementation Software: Fluke LANMeter, Sniffer Pro, Cabletron Spectrum, FileMaker
PABX
Explanation: Overseeing enterprise telephony system operations and ensuring smooth PSTN/ISDN integration through coordinated technical delivery.
BAU Software: Nortel Meridian 1, Siemens Hicom, Ericsson MD110
Implementation Software: MAT (Meridian Administration Tool), line testers, BERT testers, FileMaker
Data Networks
Explanation: Supporting the teams that maintain reliable data flow between integrated systems, applications, and users by managing project and operational dependencies.
BAU Software: Sniffer Pro, HP OpenView NNM
Implementation Software: MRTG, Netscout Manager
Hardware
Explanation: Managing the planning and delivery of hardware deployments, upgrades, and maintenance activities across routers, switches, servers, and endpoints.
BAU Software: Compaq Insight Manager, IBM Netfinity Manager
Implementation Software: Nortel/Avaya consoles, Siemens Hicom tools, HP TopTools
Software
Explanation: Facilitating the support and enhancement of network‑related applications and operational tools through structured project oversight.
BAU Software: Lotus Notes, Remedy ARS
Implementation Software: PVCS Version Manager, ClearCase
Network Security
Explanation: Coordinating security teams to ensure networks remain protected from breaches and vulnerabilities, with clear governance and risk management.
BAU Software: Check Point Firewall‑1, Cisco PIX Manager
Implementation Software: ISS RealSecure, CyberCop Scanner
VoIP
Explanation: Supporting the rollout and early adoption of IP telephony solutions and H.323 gateways through structured project planning and delivery.
BAU Software: Cisco CallManager 2.x, VocalTec Internet Phone
Implementation Software: Cisco IOS Voice, Quintum Tenor tools
Service Delivery
Explanation: Leading cross‑functional teams to deliver network services effectively, ensuring alignment between technical outputs and service expectations.
BAU Software: Remedy ARS, Lotus Notes workflow
Implementation Software: MS Project 98, Primavera P3, In-House Systems
Incident Management
Explanation: Overseeing the response to outages by coordinating technical teams to restore service quickly and manage communications with stakeholders.
BAU Software: Remedy ARS, HP OpenView
Implementation Software: Tivoli Enterprise Console, FileMaker
Wireless Technologies
Explanation: Managing the delivery and support of early Wi‑Fi, mobile, and RF communication systems through coordinated technical workstreams.
BAU Software: Cisco Aironet utilities, NetStumbler
Implementation Software: Spectrum analysers, Agilent RF tools
Fibre & Copper Infrastructure
Explanation: Supporting physical cabling and infrastructure upgrade projects by coordinating field teams, vendors, and design stakeholders.
BAU Software: Fluke CableManager
Implementation Software: AutoCAD R14, GIS/MapInfo
Network Monitoring
Explanation: Ensuring monitoring activities are executed effectively by overseeing performance tracking, uptime reporting, and capacity visibility.
BAU Software: HP OpenView NNM, MRTG
Implementation Software: Tivoli NetView, Cabletron Spectrum
Capacity Planning
Explanation: Facilitating forecasting activities and coordinating teams to plan future network capacity and upgrade requirements.
BAU Software: Excel 97, HP OpenView Reporter
Implementation Software: Crystal Reports, SAS
Troubleshooting & Diagnostics
Explanation: Managing the process of identifying and resolving network faults by coordinating technical engineers and ensuring timely issue resolution, particularly as a post‑cutover exercise prior to site sign‑off and handover.
BAU Software: Sniffer Pro, PuTTY (early versions), Telix
Implementation Software: Fluke LANMeter, BERT testers
Customer Support
Explanation: Guiding users and clients through project phases, ensuring clear communication, expectation management, and service continuity.
BAU Software: Remedy ARS, Lotus Notes Helpdesk
Implementation Software: Clarify CRM
Vendor Management
Explanation: Coordinating with suppliers and hardware vendors to ensure timely delivery, compliance with scope, and alignment with project requirements.
BAU Software: SAP R/3, Lotus Notes procurement workflows
Implementation Software: MS Project 98, Documentum, FileMaker
Compliance & Standards
Explanation: Governance overseeing adherence to regulatory and industry standards by coordinating external audits, documentation, and quality assurance activities.
BAU Software: ISO9001 toolkits, Lotus Notes audit databases
Implementation Software: Documentum, SharePoint 2001 (late‑era)
Systems Integration
Explanation: Managing integration activities between telecom PABX systems, DELs, and business applications through structured planning and stakeholder coordination.
BAU Software: Tibco, MQSeries
Implementation Software: SAP R/3 ALE/IDoc tools
Change Management
Explanation: Leading updates, migrations, and cut‑overs by coordinating technical teams, managing risk, and ensuring controlled implementation.
BAU Software: Lotus Notes Change Control, Remedy ARS
Implementation Software: MS Project 98, PRINCE2 templates, FileMaker
Transport & Logistics
Fleet Management
Explanation: Overseeing fleet operations by implementing structured maintenance, compliance, and utilisation processes aligned with ISO and NHVAS requirements.
BAU Software: Burgewood, Sharepoint, Verizon
Implementation Software: NHVR systems
Warehouse Operations
Explanation: Managing warehouse workflows by establishing compliant processes, conducting internal audits, and ensuring safe, efficient storage and handling practices.
BAU Software: In-House built systems
Implementation Software: Excel + Macros
Compliance (NHVAS)
Explanation: Implementing NHVAS‑aligned management systems, conducting audits, and ensuring transport operations meet regulatory and safety obligations.
BAU Software: NHVR portals
Implementation Software: SAI Global
Transport Analytics
Explanation: Analysing transport performance, compliance data, and operational KPIs to support reporting, forecasting, and continuous improvement.
BAU Software: Power BI
Implementation Software: In-House built systems
Fatigue Management
Explanation: Implementing fatigue‑management systems, training staff, and conducting audits to ensure driver compliance with NHVAS and safety regulations.
BAU Software: NHVR portals
Implementation Software:In-House systems aligned to NHVAS
Maintenance
Explanation: Managing vehicle maintenance schedules, compliance checks, and corrective actions to ensure safe and audit‑ready fleet operations.
BAU Software: Excel + Macros
Implementation Software: MS project
Risk Management
Explanation: Identifying operational and safety risks, implementing mitigation plans, and ensuring risk controls are documented and monitored for compliance.
BAU Software: In-House built systems
Implementation Software: Excel + Macros
Mass Management
Explanation: Establishing and maintaining systems to ensure vehicles operate within legal mass limits, including load‑control procedures, documentation, and NHVAS Mass accreditation compliance.
BAU Software: NHVR portals, weighbridge systems
Implementation Software: In‑house load‑management and compliance systems aligned to NHVAS Mass requirements
Reporting
Explanation: Producing transport and logistics reports by analysing operational data, compliance findings, and audit outcomes to support decision‑making.
BAU Software: Power BI
Implementation Software: In-House reports aligned to NHVAS
Change Management
Explanation: Leading transport‑process and system changes by implementing structured change‑control, communication, and training programs.
BAU Software: ServiceNow
Implementation Software: Prosci ADKAR
Systems & Tools
Explanation: Managing logistics systems and integrations to ensure accurate data, compliant workflows, and alignment with operational and audit requirements.
BAU Software: SAP
Implementation Software: Excel + Macros
Chain of Responsibility
Explanation: Implementing COR frameworks, training staff, and conducting audits to ensure all parties meet legislative obligations across the transport chain.
BAU Software: NHVR portals
Implementation Software: SAI Global
End-to-End Logistics
Explanation: Managing the full logistics lifecycle by aligning processes, systems, and compliance requirements across transport, warehousing, and distribution.
BAU Software: SAP
Implementation Software: Excel + Macros + In-House Systems
Travel & Tourism
Reservations
Explanation: Overseeing reservation workflows by ensuring accurate bookings, financial alignment, and compliant documentation across ticketing and itinerary processes.
BAU Software: Amadeus, Tramada
Implementation Software: Sabre
Booking Systems
Explanation: Managing GDS and booking‑platform workflows to ensure accurate reservations, financial reconciliation, and process compliance.
BAU Software: Amadeus, Sabre
Implementation Software: Galileo
Compliance
Explanation: Implementing compliance frameworks, conducting internal audits, and ensuring travel operations meet regulatory, financial, and safety requirements.
BAU Software: SAI Global
Implementation Software: SharePoint
Financial Management
Explanation: Managing travel financials by overseeing invoicing, commissions, reconciliations, monthly budgets, and reporting to ensure accuracy and compliance.
BAU Software: Crystal Reports, Lumina, Sharepoint, Sun, MYOB
Implementation Software: Excel + Macros
Analytics
Explanation: Analysing booking trends, financial performance, and customer behaviour to support reporting, forecasting, and process improvement.
BAU Software: Power BI
Implementation Software: Excel + Data Warehousing
Systems & Tools
Explanation: Managing travel‑system configuration, integrations, and workflows to ensure accurate financial data and operational efficiency.
BAU Software: Amadeus
Implementation Software: In-House Systems
Change Management
Explanation: Leading system and process changes by implementing structured change‑control, training, and communication workflows across travel operations.
BAU Software: ServiceNow Change
Implementation Software: Prosci ADKAR