Use this Letter template to accompany your Bill Report Data.
Using this template will assist your request in being quickly administered.
Bill Correction Request Letter
Account Holder Name
Account Number
Invoice #
Date DD/MM/YYYY
Dear <Enter Energy Retailer Name Here>
My true payable amount is lower than that shown on my bill.
My usage total is $XX. Not the $YY stated on the bill.
Example Scenario: The overcharge is clear, particularly after examining the Actual Meter Read Usage Data received from yourselves/,distributor name>, where it can be seen to be stating usage occurs one hour later than it actually occurs. This has the knock-on effect of billing the Peak rates during the real hours of 3pm to 9pm, when my contract and bill state 2pm to 8pm. (This is a common anomaly deemed ‘systemic’ by EWON and remains unfixed).
The attached Bill Report is a comprehensive hour-by-hour day-by-day breakdown of the costs that sum up to be the total billable amount of my electricity power bill.
**You can generate this report via https://mysaas.website/products/powerbill-report/
Given that the Ombudsman requires us to mediate between ourselves before they become involved, this letter initiates the 28-day period required by <add Ombudsman name here>.
It is therefore necessary you correct my electricity bill/account, to bring it in line with the actual meter usage data and the rates applicable against that usage, as required by the AEMC: National Energy Retail Amendment (Estimated meter reads) Rule 2018 No. 4 and this letter enforces my legal right to pursue the electricity bill adjustment.
Acknowledgement, of this Power Bill refund letter being received is formed by either of the following:
• Email (or Fax) delivery and/or read receipt.
• Submission confirmation message or submission receipt on a retailers website/customer portal.
• SMS, Email or Phone call advising of receipt.
Observing that silence cannot be relied upon as a legal defence.
As such I fully expect <add your providers name here> to correct the bill and make the adjustments (to match the Usage data and applicable rates, particularly as my ultimate obligation is based on actual readings and not perpetual estimates) by the 28th day at the very latest, so <add date of the 28th day here> before the need arises to involve the Ombudsman.
I look forward to hearing from you to resolve this matter quickly.
Yours Sincerely
<< Enter Your Name Here>>