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Dispute Inquiry
Gather your Evidence.
- A copy of the CSV Upload File.
- A copy of Bill(s).
- Request your ‘Breakdown Report’ that provides the Associated Costs for the Usage Units per hour.
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Retailer
I am owed money
- Request the provider make the adjustments and then reconcile the account fully,
so funds are attributed correctly and reflected on the next bill as a credit.
I owe money
- If bill does not already reflect this, request the provider make the adjustments and then reconcile the account fully,
so funds are attributed correctly and reflected on the next bill.
The account balances
- If the account shows no money is owed, request a statement of accounts to verify the records officially show this.
- Request the provider make the adjustments and then reconcile the account fully,
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Ombudsman
Escalate the Retailer Dispute Case
- Making a Complaint to EWON – Energy and Water Ombudsman (EWON).
The options they provide are: Call, Email or Online form.
Provide Feedback to PowerBill™ Click Here
- Feedback on what the resolution was helps focus it’s functions on the right areas, so the right result is achieved).
- Making a Complaint to EWON – Energy and Water Ombudsman (EWON).